Troubleshooting tips
Most common issues with using the platform are browser-related. If you are experiencing display or functionality issues, proceed with these troubleshooting steps:
- First, temporarily disable any ad-blocker extensions you may have installed into your browser.
- Make sure your device operating system (OS) is up-to-date.
- Since many issues can be caused by saved browsing data, you should try clearing your browser cache next.
- If this doesn't work, then we also recommend trying again while using a private (incognito) browser window.
- If you're still having issues, then it's important to make sure that your browser is up to date, running the most recent available version. So please try to update your browser next.
- If an updated browser doesn't resolve the issue, the next step is to try a different browser. We recommend Google Chrome or Mozilla Firefox.
- Finally, please try using a different network connection.
Contact for Support
If the above troubleshooting tips do not solve your issue then contact Tristan using the button below: